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Sitel Picked by Cricket Wireless for Care, Support
April 30, 2009
Sitel, a business process outsourcing vendor, has announced that Cricket Wireless has selected Sitel to provide bilingual customer care and technical support, taking inbound calls from Cricket customers who are using the company’s voice and broadband services.
“Sitel understands that the wireless marketplace is highly competitive,” says David Garner, president and chief executive officer for Sitel. “Companies like Cricket are turning to Sitel to apply best practices to ensure differentiating customer care, while reducing operating costs.”
The BPO vendor provides customer service for over 16 wireless companies across North America, EMEA, Latin America, Australia and New Zealand. The company has 60,000 associates in 27 countries, using on-shore, nearshore and offshore locations across 155+ facilities around the world.
The BPO vendor provides customer service for over 16 wireless companies across North America, EMEA, Latin America, Australia and New Zealand. The company has 60,000 associates in 27 countries, using on-shore, nearshore and offshore locations across 155+ facilities around the world.
In January, TMC's (News - Alert) Anil Sharma reported that officials from Sitel said they were selected by "a global travel management company" to provide business process outsourcing services and to standardize operations, improve processes and increase efficiencies across five international brands.
The contract is worth about $30 million, over three years.
The contract is worth about $30 million, over three years.
In April, TMC reported the news that on Earth Day 2009, Cricket kicked off a nationwide handset recycling program whereby customers can drop off their unused phones at participating Cricket stores or print a postage-paid shipping label from Cricket's Web site and send their phones to the recycling center.
"A typical phone contains materials like arsenic, zinc and lead, therefore throwing out old cell phones is not only wasteful, it's dangerous. These materials can seep into groundwater or even end up in the air we breathe," said Tim Ostrowski, vice president for Cricket who is leading the company's environmental efforts.
Americans discard approximately 130 million cell phones, less than five percent of which are recycled, totaling about 65,000 tons of waste annually, according to Cricket officials.
"A typical phone contains materials like arsenic, zinc and lead, therefore throwing out old cell phones is not only wasteful, it's dangerous. These materials can seep into groundwater or even end up in the air we breathe," said Tim Ostrowski, vice president for Cricket who is leading the company's environmental efforts.
Americans discard approximately 130 million cell phones, less than five percent of which are recycled, totaling about 65,000 tons of waste annually, according to Cricket officials.
Sitel is privately held and majority owned by Canadian diversified company Onex Corporation.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Stefania Viscusi
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