Duvall Investment Group, Inc., reportedly announced it has launched a VoIP based call center in mid July at 704-731-5560 so that its managers can move on the field and resolve customer’s problems and answer queries.

Duvall Investment Group said it operates in the Carolinas and provides homeowners’ and condominium and town home owners’ association management services for communities and neighborhoods, and launched its customer care center to streamline maintenance and management concerns.

The company also claims to provide janitorial, construction, vendor oversight, financial management, and distressed property services for existing high end properties and developer services for returning problem real estate to profitability.

“In today’s economy, efficiency and productivity are at a premium,” said Liza Hopkins, director of business development at Duvall Investment Group. “Our customer care center allows our property managers to maximize both.”

Company officials claimed that the new service has been provided for two important reasons. The first, of course, is to enhance the customer experience in terms of speed and quality of response and resolution of customer’s concerns. The second was to provide mobility to their service managers who were otherwise mostly rooted to their office because they had to answer a more or less incessant flow of phone calls from customers to office numbers.

Duvall Investment Group official sources said the new solution is also proving to be cost effective and significantly lowering the cost of its overall phone bills.

Duvall Investment Group officials said the call center is currently centrally managed by Customer Service Liason officer Weyni Stubbs, who receives prospective and current customers’ calls, figures out the nature of query, and suitably transfers the call to its managers turned road warriors or designated business associates in order to guarantee immediate resolution.

On similar lines, but on a significantly larger scale, an earlier article reported that Newcastle Building Society selected Nortel’s Unified Communications (News - Alert) (UC) technology to provide a new virtual contact center to enhance communications between office locations and improve customer satisfaction.

 

 

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