Aastra (News - Alert), a provider of IP telephony and contact center solutions, is positioning its new CC:LifeLine hosted call center solution as ideal solution for H1N1 flu preparedness and business continuity for call centers of all sizes.

 

As the whole world is seeing a season of flu, many contact center managers are reportedly getting worried about the effect of even one flu case on operations.

According to an April press release by Gartner (News - Alert), Inc. entitled “Gartner Says Swine Flu is a Reason to Act, Not Panic,” “a true pandemic could cause absenteeism rates of 40 percent or higher for enterprises and their business partners and suppliers, resulting in severe operational disruptions.” Gartner recommends that businesses develop and implement pandemic response planning.

 

Aastra’s CC:LifeLine provides a virtual call center environment in reserve; to be accessed anytime it is required.

 

“CC:LifeLine provides Continuity in Crisis, allowing companies to move from disaster recovery planning to business continuity management,” said Tim Whittington, senior vice-president and general manager, Aastra USA Inc., in a release.

 

“CC:LifeLine provides capacity on demand, for a minute or a month. And the user interface is so intuitive that extensive training and ‘refresher courses’ are not necessary. The agent simply logs into the CC:LifeLine system from their alternate work location and calls are delivered to them seamlessly,” added Whittington.

 

By redirecting the call center's incoming phone number to the CC:LifeLine hosting center, customers receive the benefit of uninterrupted operations. The service can also handle overflow traffic during peak times, ensuring that calls are answered without delay during critical times.

 

As a hosted service, CC:LifeLine does not require any hardware and to use this service, users have to subscribe for it. With no capital expenditure and only a low sustaining investment, CC:LifeLine is said to be solution that allows companies to implement a cost-effective business continuity plan for their call centers.

 

Aastra USA Inc. is a subsidiary of Aastra Technologies Limited, and a provider of IP communications products including IP-PBX (News - Alert) systems, standards based telephones, unified communications and contact center applications.

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