Alphanumeric Systems, an IT provider in the Southeast, has announced that it is expanding and investing in its world-class call center at Headquarters in Raleigh, NC.

 

According to company officials, the new call center implementation offers the company the ability to give clients the very highest level of customer service via multi-tiered support levels, 24x7 remote monitoring, on-site support, quality assurance of infrastructure and best practices and first call resolution. 

The company’s current client base ranges from the financial sector to government, private sector and education institutions.

Alphanumeric is a SAS (News - Alert)-70 compliant corporation with IT Managed Services Accreditation and is a member of the Managed Services Partner Alliance (MSPAlliance).

“I’m very excited to welcome Hans Geier, Manager of AlphaCare Technology Services to the Alphanumeric team.  Hans is responsible for our Call Center and Managed Services offerings,” said Jonathan Register, vice president of operations.

“With the addition of Hans and several other key staff members, I look forward to our continued growth and expansion in the IT Managed Services marketplace,” Register said.

 

Back in February, Alphanumeric Systems announced that it again attained Gold Certified status in the Microsoft (News - Alert) Partner Program in recognition of its competencies in Advanced Infrastructure Solutions and Networking Infrastructure Solutions.

Gold Certified Partners represent the highest level of competence and expertise with Microsoft technologies and a proven ability to meet the needs of their customers. Through the renewal of this partnership, Alphanumeric maintains its access to Microsoft’s wealth of resources, tools, and content.

The partnership offers many tangible benefits to Alphanumeric’s clients. One area of competency, Advanced Infrastructure Solutions, recognizes Alphanumeric’s expertise in storage solutions, active directory, systems management, and Windows Desktop Deployment.

In addition, the company’s continued enrollment in the Networking Infrastructure Solutions competency affirms its capabilities in developing infrastructure solutions for small to midsize businesses.

These implementations include crafting solutions that connect Windows-based servers, PC locations, and the Internet; installing a server farm; and building a Windows Small Business Server stand-alone solution that includes file/print capabilities.

 

community comments powered by Disqus