Westminster Police and Fire Communications Center, a PlantCML customer since 1999, recently collaborated with Qwest Communications to upgrade their call processing system to PlantCML's Sentinel Patriot (News - Alert) call processing solution.

PlantCML provides public safety solutions and services designed to streamline communications, expedite response and ultimately, save lives.

There are nine call processing positions that service a population of over 109,000 in the city and the emergency call center will benefit from this IP-enabled computer telephony integration solution.

From CTI (News - Alert)-based call-processing platforms, to emergency notification solutions, and P25 digital trunked radio, the company offers public safety operations as well as provides guidance and assistance for carrying emergency operations into the next generation.

"When we started looking to upgrade our existing system, we wanted to position our communications center as a leader in next-generation 9-1-1 technology by migrating from our existing platform to one that is IP-ready," said Karin Marquez, communications supervisor, Westminster Police and Fire Communications Center.

"The flexibility of the Sentinel Patriot call processing solution and seamless integration with other applications provided us with the customized solution we were looking for," Marquez said.

The upgrade also included the installation of the PlantCML Management Information System (MIS) solution, Aurora  and Managed Services. The Aurora MIS solution for call center management offers features to gather, organize, data-mine and report on call center metrics. It also includes advanced reporting options that are easily customizable and ad hoc reporting capabilities. It also helps the agency analyze data, generate alerts and identify trends as incidents develop, helping with timely decision making for crisis management.

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