Enterprise cloud computing company Salesforce.com and Cisco, have announced a combined solution that will deliver a complete contact center in the cloud.

According to officials, Cisco (News - Alert) and salesforce.com customer interaction cloud brings together salesforce.com’s Service Cloud 2 with Cisco Unified Communications to empower small and medium sized companies to run their customer service completely in the cloud.

Salesforce.com (News - Alert) and Cisco share a common vision to move technology into the cloud and leverage social networking sites like Facebook, Twitter and Google to deliver services to their customers where they are already collaborating. 

The new combined solution utilizes a connector to integrate salesforce.com’s Service Cloud 2 with Cisco Unified Contact Center’s functionality - allowing customers to use the salesforce.com CRM application as their primary agent desktop while retaining full Cisco Unified Contact Center capabilities to operate a customer care or support center in any industry.

Through this offering, salesforce.com and Cisco are addressing a growing demand for cloud computing-based customer service solutions in the SMB market and with the customer interaction cloud, agents are more productive while customers can use the cloud to achieve a more rapid time to value with no hardware, no software, no data centers and no telephony equipment to install.

community comments powered by Disqus