Western Canada's largest school board, the Calgary Board of Education, or “CBE,” has launched the Telax Hosted Call Center that will support the growing service demands on its IT Department Helpdesk.

 

Telax secured the 24-month contract after a successful bid in response to a Calgary Board of Education RFP. The RFP stressed the importance of scalability, reliability, location portability and features. The RFP closed on March 12, 2009.

 

According to Mario Perez, founder and CEO of Telax, the call center is excited about having CBE as a customer. The Telax Call Center solution brings a lot of value to non-traditional call center spaces like that of CBE’s.

 

The CBE precluded hardware-based solution providers from responding to the RFP since it was seeking a hosted solution. The CBE also indicated that all solution-specific equipment should be owned, hosted and maintained by the service provider. The CBE is the largest school board in Western Canada. It serves approximately 100,000 students from early childhood education through to Grade 12. In addition, the CBE serves adults through Chinook Learning Services.

 

The contract for the cloud-based call center solution provided by Telax runs for 24-months with multiple subsequent option years. Telax had secured a similar contract earlier this year with the Dallas Independent School District, the 12th largest school district in the United States.

 

Telax Hosted Call Center is an advanced call center solution that provides more functionality than traditional hardware at a fraction of the cost. Telax leverages carrier-grade hosted technology to deliver its clients a customizable and user-friendly hosted call center solution. The call center solution from Telax includes advanced IVR, universal ACD with voice, chat, email, fax, workforce management, recordings, reports, executive dashboards, remote agents, disaster recovery and screen pop integration. Some of the benefits provided by the call center solution are reduced hiring and training costs and fast user acceptance.

 

As companies can leverage their existing equipment with Telax Hosted Call Center, it drastically reduces the total cost of ownership. In addition, Telax’s disaster recovery capabilities save revenue, mitigate exposure and allow clients to enjoy business as usual even during a crisis.

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