Famous Dave’s Utah Barbeque reportedly selected Telesphere, a Phoenix-based managed telecommunications and Internet services provider, to provide fully hosted voice and data services to its Salt Lake City call center.

 

That's right, Utah barbecue. Two words that go together like "Relaxing" and "New York City," "Polite" and "Paris" and, oh, "Utah" and "Jazz,"right? We call Virginia home when we're in the states, and haven't had much call to sample barbecue outside of the Smoky Pig out Route 1 in Ashland, as it's difficult to imagine any could be all that much better.

 

But evidently Dave has some idea what he's doing: Famous Dave’s of America has 178 locations in 38 states -- "including Times Square in New York City," company officials said, as if that's anything to be proud of when it comes to barbecue, seeing as how New Yorkers know about as much about barbecue as they do about harvesting wheat. 

 

Now if they had said they have managed to stay in business in any North Carolina city outside of Charlotte or the Research Triangle, okay, we're impressed.

The Telesphere (News - Alert) Complete product with Call Center application selected by Famous Dave’s provides an all-in-one smart fully managed and hosted private data connection, hosted VoIP with Quality of Service, business-class IP phones and installation, "the latest in user and system features" as well as around the clock support and a call center application with call monitoring and controlling features, cole slaw, hash browns and biscuits 'n' gravy with sweet iced tea.

“We were most impressed with the call center application. It will allow our remote restaurants to forward all catering calls to one location,” said Scott Morton, area director for Famous Dave’s, adding that this year, Famous Dave’s Utah Barbeque has increased their catering volume "well beyond expectations.”

In August,  Telesphere bought Unity Business Network: "I knew that they were in talks and I thought after Telesphere's $15 million in funding that they would buy UBN up. This was kind of easy since both are Broadsoft based. Ah, finally some consolidation in the VOIP Provider space."