Customer support, whether by contact centers and, or field service is golden for it is the key to customer retention and loyalty. To help SMBs become wealthy by delivering higher quality customer service at much lower costs ClickSoftware (News - Alert) Technologies Ltd has rolled out ServiceTycoon Version 9.

 

With ServiceTycoon supplied by the software-as-a-service, or “SaaS (News - Alert),” model, any SMB can automate workflows and gain full control over all parts of the service cycle: from the initial customer call to payment. Up and running in just minutes it lets contractors, installers, repair technicians and service professionals manage business quickly and efficiently – from the office and the field, via mobile devices – without the cost and time needed to design and build custom applications.

 

The SaaS model lets SMBs choose only the features that meet their business needs, define the language and terminology most familiar to their teams and map the workflow options that match their own operations. These tools can permit them to:

 

·                     Find more customers

 

ServiceTycoon 9 permits mass mailing solutions that generate more sales opportunities and keep existing customers and prospects up-to-date on special offers and new services. It has lead management applications that ensure that follow-up is consistent and professional.

 

·                     Win more business and target more prospects

 

Timely, accurate and competitive proposals are generated in customized templates and saved for re-use. Managers can quickly view work being quoted to ensure follow-through and deal close

Businesses can more effectively pursue new business opportunities, and maximize closing ratios.

 

·                     Deliver excellent service at the lowest cost

 

There is immediate visibility into pending work and available resources ensure that the right workforce is scheduled to deliver timely and responsive service. SMBs can access customer history, notes and other information in seconds from the office or the field, thus giving your customers superior and immediate service.

 

·                     Optimize billing and speed the time to payment

 

ServiceTycoon Version 9 creates invoices, enter payments and keep track of receivables. Synchronization automatically transfers accounting information into QuickBooks, eliminating the need to re-enter information. Field service teams can update the work-order, collect payment and print or email the invoice to the customer while on-site.

 

ServiceTycoon protects end-customers’ privacy and enables data security. Sales, administration, dispatch, technician and finance teams can access information, and robust security controls ensures that access is limited to only the information the individual needs to do their job.

 

ServiceTycoon is the latest in innovative workforce management and service optimization solutions from ClickSoftware. Less than 90 days after completing the acquisition of AST, widely known in the SMB service market as The Contractor Office, ClickSoftware adds to its portfolio of solutions that provide field service management solutions for businesses with 5 to 50,000 employees.

 

“Excellent customer service is the single most compelling differentiator that small businesses have to offer,” Moshe BenBassat, chairman and CEO of ClickSoftware, said. “ServiceTycoon simplifies all aspects of delivering service, so small business owners and entrepreneurs can focus on building customer loyalty: today's best way to thrive.”

 

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