LiveVox, a provider of hosted-dialer solutions for the credit and collections industry, reportedly expanded its carrier-grade Session Initiation Protocol (News - Alert) architecture of the patented LiveVox platform.

 

The new platform lets clients substantially reduce intermittent and unpredictable carrier downtime associated with legacy hardware dialers, LiveVox (News - Alert) officials said.

 

LiveVox has enabled these capabilities by offering infrastructure redundancy, direct connections to carrier backbones, automatic system failover protection and stress testing to the platform. Key to these enhancements are utilization of multiple telephony carriers with enhanced load balancing, high availability clusters and intelligent traffic routing covering 100 percent of client calls, LiveVox officials said. With these features, the platform offers unlimited call processing scalability and debilitating technical issues.

 

According to Louis Summe (News - Alert), CEO, LiveVox, the patented SIP architecture is unique in the marketplace in its up-time and ability to scale.

 

“LiveVox is a carrier-class technology company motivated by a customer centric approach with a rich and growing feature set for outbound, inbound and blended contact campaigns,” Summe said in a statement.

 

LiveVox platform has been built from the ground up for maximum scalability while offering complete geographic independence for call center clients. Its components are designed to virtually eliminate carrier and platform interruptions. The platform utilizes multiple top-tier IP telephony carriers with dynamic failover and overlapping geographical coverage to ensure uninterrupted call termination even if outages impact a given carrier.

 

Direct connections are given to the fiber optic core network of carriers to minimize the chance for call traffic to be affected by transport network route failures or performance bottlenecks.

 

Additionally, the new architecture offers complete redundancy of all core Voice over Internet Protocol components such as media servers, SIP proxies, and access links.

Interconnection of servers via a Gigabit Ethernet LAN and WAN mesh eliminates bottlenecks and single points of failure. Also, Layer 2 co-location facilities guarantee optimum operating conditions in terms of power, temperature and physical security.

 

“Credit and collection organizations cannot afford and should never have to suffer downtime from what is supposed to be a productivity tool,” said John McNamara, chief marketing officer, LiveVox, in a statement. “Instead of sinking precious capital into a depreciating asset that caps productivity, organizations should consider the efficiency gains of unlimited capacity and system reliability.”

 

“LiveVox allows customers to have unprecedented uptime, unlimited capacity, the latest feature set, and geographic indifference with no capital expenditures and revolutionary flexibility,” McNamara said.

 

LiveVox recently announced that it is now capable of delivering all core voice capabilities of outbound, inbound and blended campaigns in a single out-of-the-box hosted solution configurable by Web-based GUI tools.

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