Hosted Call Center Featured Article
Ifbyphone Works with DiabetesAmerica on Call Center
DiabetesAmerica looked to Ifbyphone to provide 'a virtual call center system that would support over 600 inbound calls per day,' with the capability for routing calls for appointment bookings, insurance verification, prescription refill requests, and physician referrals.
'DiabetesAmerica chose to work with Ifbyphone because our system provides an unbeatable combination: easy configuration, scalability, reliability, and cost savings,' said Irv Shapiro (News - Alert), CEO of Ifbyphone.
The virtual call center technology from Ifbyphone's let DiabetesAmerica set up its own in-house call center in two weeks: 'The organization's previous product required almost double the number of customer service representatives, in addition to racking up long distance fees,' officials say, adding that with the new cloud-based system, they expect to save over $240,000 per year.
Ifbyphone's Cloud Telephony suite of phone applications includes Virtual Call Center, Hosted IVR, Call Tracking & Voice Broadcast services.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Stefania Viscusi