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Ifbyphone Works with DiabetesAmerica on Call Center

December 09, 2009

Using Ifbyphone's Virtual Call Center software to bring its outsourced call center in-house, has saved DiabetesAmerica 'over 50 percent,' while integrating interactive voice response technology to increase patient access to its health centers, according to Ifbyphone (News - Alert) officials.

DiabetesAmerica looked to Ifbyphone to provide 'a virtual call center system that would support over 600 inbound calls per day,' with the capability for routing calls for appointment bookings, insurance verification, prescription refill requests, and physician referrals. 

The group's officials needed a cloud-based product, they say, with no capital expenditure - and which would 'work with their existing telephone system.'

'DiabetesAmerica chose to work with Ifbyphone because our system provides an unbeatable combination: easy configuration, scalability, reliability, and cost savings,' said Irv Shapiro (News - Alert), CEO of Ifbyphone.

The virtual call center technology from Ifbyphone's let DiabetesAmerica set up its own in-house call center in two weeks: 'The organization's previous product required almost double the number of customer service representatives, in addition to racking up long distance fees,' officials say, adding that with the new cloud-based system, they expect to save over $240,000 per year.

Ifbyphone's Cloud Telephony suite of phone applications includes Virtual Call Center, Hosted IVR, Call Tracking & Voice Broadcast services. 

Founded in 2004 in Houston, DiabetesAmerica is a health center and management program for individuals with diabetes, providing them with a team of physicians, dietitians, and diabetes educators all under one roof. It has 17 Health Centers across Texas and Arizona, including Houston, Dallas, San Antonio, Corpus Christi and Chandler, Ariz.

To find out more about Ifbyphone, attend Irv Shapiro's speaking engagement at ITEXPO East 2010. To be held Jan. 20 to 22 in Miami, ITEXPO (News - Alert) is the world’s premier IP communications event. Don’t wait. Register now.


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi

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