TMCnet LOGIN
Webinars
Hosted Call Center Featured Article
LiveVox Adds New Enhancements to State Dialing Compliance Suite
December 15, 2009
San Francisco based hosted-dialer solutions provider LiveVox Inc. has reportedly enhanced its compliance suite. The new features allow credit and collections organizations to tailor campaigns to meet state dialing restrictions.
Credit and collection organizations grapple with the diverse and complex state dialing laws. Although there is ambiguity regarding the extent to which state laws govern first and third-party receivables management firms, the industry generally agrees that certain states have more restrictive consumer contact rules than the FDCPA. Laws in some states even limit contacts within more restrictive hours on certain days of the week. Through LiveVox (News - Alert) it is now possible for clients to comply with these restrictions via a GUI-based rules engine. This engine not only ensures greater compliance but it also simplifies administration.
“The ongoing development and innovation of LiveVox is and always has been shaped directly by the dynamic industry-specific needs of our clients,” said Louis Summe (News - Alert), CEO, LiveVox, in a release. “The ability to customize and configure state-specific restrictions for dialer campaigns is another of many examples of how LiveVox responds to client demands. Not only is our goal to build an unparalleled productivity enhancer through our unlimited capacity and true agent blending options, we also strive to provide more control over campaigns than available with any hosted or hardware competition.”
Once credit and collections organizations establish state-specific dialing rules, the hosted LiveVox system searches lists, identifies area/state codes and manages the dialing frequency, exclusions or other restrictions programmed into the system.
“Our industry falls under a giant regulatory spotlight during any tight consumer economy, including this one,” said John McNamara, chief marketing officer, LiveVox. “At a time when compliance is so critical, LiveVox has a tool that allows the industry to configure campaigns as they need. As a former compliance officer in this industry, I’ve seen restrictions only tighten over the years. Even though rules might become more restrictive, table-driven compliance tools allow the feature to remain functional even as compliance needs change.”
LiveVox is a leader in hosted dialer solutions for the credit and collections industry. Major players in the credit, collections, debt purchase and call center industries use LiveVox hosted dialing and IVR services.
Credit and collection organizations grapple with the diverse and complex state dialing laws. Although there is ambiguity regarding the extent to which state laws govern first and third-party receivables management firms, the industry generally agrees that certain states have more restrictive consumer contact rules than the FDCPA. Laws in some states even limit contacts within more restrictive hours on certain days of the week. Through LiveVox (News - Alert) it is now possible for clients to comply with these restrictions via a GUI-based rules engine. This engine not only ensures greater compliance but it also simplifies administration.
“The ongoing development and innovation of LiveVox is and always has been shaped directly by the dynamic industry-specific needs of our clients,” said Louis Summe (News - Alert), CEO, LiveVox, in a release. “The ability to customize and configure state-specific restrictions for dialer campaigns is another of many examples of how LiveVox responds to client demands. Not only is our goal to build an unparalleled productivity enhancer through our unlimited capacity and true agent blending options, we also strive to provide more control over campaigns than available with any hosted or hardware competition.”
Once credit and collections organizations establish state-specific dialing rules, the hosted LiveVox system searches lists, identifies area/state codes and manages the dialing frequency, exclusions or other restrictions programmed into the system.
“Our industry falls under a giant regulatory spotlight during any tight consumer economy, including this one,” said John McNamara, chief marketing officer, LiveVox. “At a time when compliance is so critical, LiveVox has a tool that allows the industry to configure campaigns as they need. As a former compliance officer in this industry, I’ve seen restrictions only tighten over the years. Even though rules might become more restrictive, table-driven compliance tools allow the feature to remain functional even as compliance needs change.”
LiveVox is a leader in hosted dialer solutions for the credit and collections industry. Major players in the credit, collections, debt purchase and call center industries use LiveVox hosted dialing and IVR services.
Divya Narain is a contributing editor for TMCnet. To read more of Divya’s articles, please visit her columnist page.
Edited by Patrick Barnard
More on Outbound Call Centers »
