Cincom, Syrex Announce Contact Center Agreement
December 16, 2009
Cincom Systemsdirector of Syrex Information Services, said his company's goal was to increase the efficiency of operations 'by automating our processes with the flexibility to meet future needs.' He noted that they liked Synchrony's 'simplicity and manageability with IBM as a single point of contact.'
Cincom officials bill the product as 'a contact center without the cost and complexity of traditional IT.' They say it provides departmental-level or small to medium contact centers with an all-in-one contact center that improves customer experience, agent performance and overall business operations, along with such goodies as a unified agent desktop, multi-channel interaction management, reporting and analytics.
has announced that it has entered into a contact center agreement with Syrex Information Services
Cincom, an IBM (News
) Premier Business partner, replaced Syrex's existing dialer with Cincom Synchrony Express on the IBM Smart Business Platform. Express is intended to be a way to provide Syrex with an all-in-one contact center software suite, replete with multi-channel inbound/outbound interaction management, universal queuing, skills-based routing, predictive dialing, campaign management all the bells and whistles.
It also has pre-integrated and pre-configured firewall and backup and recovery services .
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David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Stefania Viscusi