Predictive dialers were once widely deployed in contact centers, but their efficiency has decreased over the years and as they have become outdated, more efficient products are now available that help companies save even more on costs.

 

A new white paper from Varolii, “5 Reasons You’re Losing Money with Predictive Dialers,” describes the important reasons why predictive dialers are no longer the desired technology in call centers. Other methods such as proactive, automated communications can better serve the purpose of improving the productivity of call centers in a more cost effective manner.

 

Organizations using predictive dialing can lose money due to several factors such as inefficient agent utilization where too much of agent’s time is wasted. And because only outbound telephone calls are possible, agent burnout and turnover is a common issue.

 

Another negative aspect of predictive dialers is that they are premise-based and only good for the location they have been installed. The expenses sky rocket if the company has to operate five contact centers at five different locations. All these issues can be solved by using more innovative and hosted technologies.

 

Varolii outbound technology is one such offering that leverages companies’ existing dialer and agent investments. The company delivers this offering as a hosted system, and it is able to automate a lot of the tedious work in the contact center. This automation frees up the agents to handle more complex calls, and keep them away from burnout.

 

To read more check out the free white paper HERE.

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