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Global Connect Enhances Hosted Dialer Platform to Address Collection Industry Demands
February 11, 2010
Global Connect, a provider of hosted dialing and communication services, has announced a set of new features aimed specifically at providing collection operations with additional tools to manage the issues affecting the ARM (News - Alert) industry.
According to Global Connect, the ARM industry is currently facing unprecedented economic challenges. Faced with a slow economic recovery and alarming unemployment rate, the need to control costs and innovate has never been more pressing.
The other challenge facing the industry is increased governmental scrutiny, new regulations and yet higher levels of litigation.
“Compliance has never been a higher priority,” said Darrin Bird, executive vice president, Global Connect (News - Alert), in a statement.
The new features are designed to address these issues, the company said. With these features, the company provides client partners with a positive and favorable experience working with the Global Connect team and its Hosted Dialer Platform.
An important feature, “Enhanced Cell Phone (News - Alert) Scrub,” available free to all Global Connect users, now takes into account ported cell phone numbers on a nightly basis.
Another feature, the “Call List Mapping Module” allows end-users who choose not to use File Transfer Protocol or “FTP” to pre-set dialer profiles via Global Connect site, allowing for one click upload - significantly streamlining this process.
The “Task Interval Scheduler Module” allows end-user to pre-set play and pause times throughout the day, eliminating need for manual intervention for agent break-times or prime time dialing.
The revised “Compliance Module” not only includes ability to set pre-defined 24, 48, and 72-hour call scrubs based on connected calls but also allows end-user to set total number of attempts, call time curfews by state, and area code/zip code scrubs.
Lastly, the “Campaign Reporting Dashboard” features Agent Portal Administrator Dashboard and allows for end-users to quickly monitor the status of running campaigns ranging from type of campaign to key performance indicators with drill-down functionality to the individual campaign level.
“The features listed above are a direct result of what our clients have asked us for: Increased Compliance Ease, Efficiency, and Cost Savings,” explained Bob Myers, executive vice president of ARM Division, in a statement.
According to Global Connect, the ARM industry is currently facing unprecedented economic challenges. Faced with a slow economic recovery and alarming unemployment rate, the need to control costs and innovate has never been more pressing.
The other challenge facing the industry is increased governmental scrutiny, new regulations and yet higher levels of litigation.
“Compliance has never been a higher priority,” said Darrin Bird, executive vice president, Global Connect (News - Alert), in a statement.
The new features are designed to address these issues, the company said. With these features, the company provides client partners with a positive and favorable experience working with the Global Connect team and its Hosted Dialer Platform.
An important feature, “Enhanced Cell Phone (News - Alert) Scrub,” available free to all Global Connect users, now takes into account ported cell phone numbers on a nightly basis.
Another feature, the “Call List Mapping Module” allows end-users who choose not to use File Transfer Protocol or “FTP” to pre-set dialer profiles via Global Connect site, allowing for one click upload - significantly streamlining this process.
The “Task Interval Scheduler Module” allows end-user to pre-set play and pause times throughout the day, eliminating need for manual intervention for agent break-times or prime time dialing.
The revised “Compliance Module” not only includes ability to set pre-defined 24, 48, and 72-hour call scrubs based on connected calls but also allows end-user to set total number of attempts, call time curfews by state, and area code/zip code scrubs.
Lastly, the “Campaign Reporting Dashboard” features Agent Portal Administrator Dashboard and allows for end-users to quickly monitor the status of running campaigns ranging from type of campaign to key performance indicators with drill-down functionality to the individual campaign level.
“The features listed above are a direct result of what our clients have asked us for: Increased Compliance Ease, Efficiency, and Cost Savings,” explained Bob Myers, executive vice president of ARM Division, in a statement.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Patrick Barnard
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