CIMCO Communications, Inc., a global provider of data and voice solutions, has released its new IP Talk Hosted Contact Center.

 

The new network based integrated telephony and automatic contact distribution solution is designed to help small and medium businesses use technology that, once upon a time, was only available to larger contact center customers.

 

The affordable hosted VoIP Contact Center Solution of CIMCO provides advanced reporting, ACD manipulation and computer telephony integration.

 

It is combined with the remote office and business continuity features of CIMCO’s IP Talk Hosted telephony services that help customers to receive a flexible and reliable solution for their contact center needs.

 

By offering Web-based administration, CIMCO’s IP Talk Hosted Contact Center gives the customer the flexibility to change ACD settings from any location. It further offers the supervisors and agents of contact centers the ability to perform multiple tasks easily, view and handle calls in queue effectively. Also, the real-time reporting is provided to better equip the supervisors with productivity and call resolution information.

 

“In order for many businesses to thrive in today’s economy each one is looking for technology solutions that offer more for the money and are scalable to its fluctuating business requirements,” Don Versen, chief technology officer of CIMCO, said. “IP Talk Hosted Contact Center is designed with those needs in mind. This service allows the customer to use their personnel resources more efficiently by allowing people to work from home or from different offices in a single contact center. We’ve taken the traditional call center to a new level by providing access to an efficient technology that is designed to complement how a company operates.”

 

Powered by CIMCO’s hardened and fully managed VoIP infrastructure, the IP Talk Hosted Contact Center allows customers to receive this advanced solution at an affordable, predictable monthly cost versus the traditional large, upfront capital outlay. Also being user-friendly the technology helps agents with higher productivity through easy access to much needed information and the ability to work from home or another IP Talk Hosted VoIP location.

 

Further, the robust desktop client allows agents and supervisors to communicate with customers and other agents more easily, increasing first call resolution.

 

“This solution puts the power in the customer’s hands to be more efficient and meet their most important business goals,” Versen, said. “We are excited to be able to add this application to our current VoIP offering and provide our customers with the ability to be more productive at an affordable cost.”

 

In related news, CIMCO Communications has expanded its alliance with VIXXI Solutions, Inc., an E911 provider, for delivering static ALI support for its wireline voice services.

 

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