LiveTime Software, a vendor of Web 2.0, Open Standards based ITIL service management, help desk and support software, has stated that they have announced new SaaS based cloud deployment options including Google (News - Alert) App Engine, Amazon EC2 and Rackspace Cloud.

 

LiveTime officials stated that they have extended their ITSM SaaS (News - Alert) Platform and new platform extends its reach not only into new cloud platforms but also to new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service and Apache HBase.

 

LiveTime can be deployed in many different ways depending upon users’ needs and as a native Web 2.0 application, it can be offered in many other Software as a Service, cloud-based models. This includes a fully hosted on-demand solution and many on-premise solutions from the hardware appliance through to a virtual appliance and software. This new platform requires no browser plug-ins, no ActiveX components and no client downloads and supports every major browser from Firefox, Chrome, Safari and Opera through to Explorer 7 or later as it is Utilizing HTML5 standards.

 

Whether it is on-demand or on-premises, LiveTime claimed that its solutions reflect the cohesive design of all core ITIL processes and each of its approach combines different levels of security, performance and scalability which when designed and implemented correctly can provide a highly successful Service Management system for any sized organization.

 

The LiveTime’s new ITSM SaaS platform will also support 11 core ITIL 3 processes out-of-the-box and includes a built-in search engine and Federated Configuration Management Database Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction.

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