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Callfinity's ContextIP System INTERNET TELEPHONY Magazine Product of the Year Award

By Divya Narain
TMCnet Contributor

Rochester, New York.-based Callfinity (News - Alert), Inc. has announced that its ContextIP system has received a 2009 Product of the Year Award from Technology Marketing Corporation's, or "TMC (News - Alert)," Internet Telephony magazine.

Established in 1999, Callfinity is a rapidly growing provider of intelligent telecommunications applications for contact centers, service providers, and enterprises. The company provides on-premise systems, hosted services, and hybrid-hosted solutions. It boasts an elite clientele of 300 customers in six countries around the world.

"ContextIP is the smartest and easiest-to-use telecommunications application suite designed for contact centers," said Jeff Valentine, president & CEO of Callfinity. "Because we blend multiple types of interactions, such as inbound and outbound telephone calls, live chat, email, voicemail, and faxing, and push the right interaction to the right agent at the right time, our systems transform call centers into contact centers. Further, because ContextIP is the only system that supports on-premise installations, completely hosted subscription services, and a patent-pending hybrid of the two, ContextIP is also the most flexible system on the market today."

"INTERNET TELEPHONY is proud to grant Callfinity, Inc. a 2009 Product of the Year Award for ContextIP. Callfinity has proven its commitment to quality and excellence while addressing real needs in the marketplace," said Rich Tehrani (News - Alert), CEO, TMC. "We're happy to recognize and honor Callfinity for their development of IP communications technology. We look forward to more innovative solutions from them in the future. "   

A complete list of Product of the Year winners is published in the February 2010 issue of INTERNET TELEPHONY magazine.

TMC is an integrated global media company that allows clients to build communities in print, in-person and online. Among TMC's major publications are Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications (News - Alert), and IMS Magazine. TMC tests its new products in its own on-site laboratories, TMC Labs.