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ManageEngine Intros Help Desk, Asset Management Suite in SaaS Model

By Calvin Azuri
TMCnet Contributor

The beta availability of ServiceDesk Plus On-Demand which is an ITIL-ready help desk and asset management solution delivered as an online Web service, or "SaaS (News - Alert)," was announced by ManageEngine, the makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions.

Customers' up-front investment in service management software will be cut by 100 percent and ongoing costs with a pay-as-you-go pricing model will also significantly go down using a SaaS delivery model.

Automated trouble ticketing and facilitates the streamlining of IT services through ITIL best practices are features of ServiceDesk Plus On-Demand. Incident Management, Problem Management, Change Management, Release Management and Asset Management are included in the web-based suite which helps reduce the complexity of workflows in production and making it easier for IT administrators to run effective helpdesk operations.

Additionally, ServiceDesk Plus contains a number of features designed to aid help desk professionals in their day-to-day responsibilities, including a self-service portal for technicians to identify solutions quickly, a knowledge base containing a repository of proven fixes, auto-routing of requests, email status updates, service level agreement management, multi-site support, enhanced reporting capabilities and more.

The ManageEngine (News - Alert) solution is unique in that it also allows administrators to manage and track assets across the enterprise with the integrated Asset Management, Purchase Management and Contracts Management modules.

IT administrators can sign-up for ServiceDesk Plus and begin using the application in only a few days. No new servers need to be provided and configured; also no software needs to be installed, resulting in zero capital expenditure. The SaaS delivery model will allow hassle-free upgrades and being up-to-date with the latest application version at no additional cost. High level of security for customer data is offered in ManageEngine services.

Rajesh Ganesan, director, product management, ManageEngine says that any business which wants to implement a help desk system to streamline and efficiently manage their IT resources can rapidly get started without facing the traditional high initial expenditures. He further added that significant savings can be achieved by Businesses by not spending any money or put any effort into the ongoing maintenance, yet continually derive all the benefits expected from the service.