Businesses operating multiple contact centers often face challenges like balancing workload, distributing administrative responsibilities; consolidating reporting, managing a distributed workforce and ensuring operations run smoothly.

Choosing the right technologies and delivery model to support a distributed call center strategy requires careful planning.

During an upcoming Webinar, ContactBabel (News - Alert) founder Steve Morrell will share his key findings from ContactBabel's operational review and explore best practices and details on some successful migrations to virtual contact centers in both mid-size and large-size operations.

Attendees will not only gain a wide knowledge of why companies are moving to virtual contact centers, but all understand the challenges involved in managing multi-site contact center operations - as well as where home agents and outsourcers fit in a multi-site approach and more.

The free Webinar called, "Best Practices for Planning a Multi-Site Call Center Deployment," is happening at 12PM EDT on Thursday, June 10 and will also include guest presenter Steve Kaish, vice president, Product Management and Marketing for CosmoCom (News - Alert).

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