A new iPhone Helpdesk Application, SysAid (News - Alert) IT Mobile, has been launched by SysAid Technologies Ltd., a premier global provider of help desk software solutions and Customer Service Support software.

 

IT professionals, through the application, can easily manage all helpdesk services on the go.

 

SysAid IT Mobile is simple and easy to use, company officials claim in a release. The ability of IT managers to quickly and efficiently respond to service requests is also enhanced with the help of this application.

 

A complete control over service requests including viewing, updating, filtering, and customizing requests, all in a specially designed interface for the iPhone (News - Alert) is allowed by the application.

 

'Our new mobile application provides IT Professionals with both flexibility and convenience,' Israel Lifshitz, founder and CEO of SysAid, said. 'By enabling IT managers to monitor and control their Helpdesk while away from their actual desk, without compromising the level of service, we are allowing IT managers to maximize their performance capabilities and increase their productivity.'

 

The new mobile application is absolutely free and is compatible with all releases of SysAid, IT, unique software designed to help automate IT processes and increase efficiency. 

 

The fully integrated modules of SysAid IT's suite includes Helpdesk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices.

 

SysAid, with scalable editions for businesses of any size, helps IT professionals to maximize the success of their IT infrastructure.

The free SysAid IT Mobile application is available for the iPhone, iPod Touch and iPad under the name 'SysAid Helpdesk App." It also can be downloaded on iTunes.

 

By the end of 2010, SysAid plans to introduce applications for Blackberry and Android (News - Alert).

 

In related news, SysAid Technologies has introduced its latest version of help desk software, SysAid IT 7.0, which features a new SLA/SLM module, a fully integrated SysAid task calendar and 130 new capabilities.

  

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