Call centers are growing as communications hubs that create effective interaction to enable better business strategies and insights. In today's competitive scenario where a call center handles millions of calls a day, it is crucial to measure the performance of call center activity and devise strategies to ensure better quality. However, implementing a performance-based assessment model may be a costly affair for call centers.

 

A cloud-based solution like the one implemented by Aon Integramark may be the perfect solution in this scenario. This cloud-based global call center solution is the only system that allows performance based routing across multi-sourced call centers, according to company officials.

Register now for a free Webinar called "Outsourcer Olympics: May the best vendor win!" The event will be held on Friday June 25, 2010, 2:00 pm Eastern.

 

Aon Integramark's model is a low-cost, centrally controlled operation delivering calls in real time to multiple vendors across multiple call center sites. By implementing this model, the call center is able to build a true performance based model and has handled millions of calls successfully. With the new system in place, their call centers compete for every call. Importantly, since the solution is offered from cloud, they could complete the process without the purchase of traditional boxes for telephony, IVR, recordings, scripting, reporting and more.

 

During the Webinar, attendees will learn how to make their outsourcers compete for calls by routing based on performance, gain real-time visibility to vendor and agent actions, and get immediate access to reports, recordings, and more.

 

The Webinar will feature an expert in the industry. Key speakers include Bob Reilley, senior vice president, chief marketing/operations officer, Aon Integramark; and Prem Uppaluru, president and chief executive officer, co-founder Transera (News - Alert) Communications, Inc. Reilley has over 27 years of marketing and operations experience to his work at Aon Integramark and its large scale bank and credit card clients. Prem brings Transera his 25 years of experience in the telecommunications and networking industry and his keen entrepreneurial instincts.

 

VPs and directors responsible for multi-sourced sales call centers who are interested in decreasing abandons, increasing conversions and average order values and improving customer experience and loyalty are requested to attend the Webinar.

Register now.

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