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Black Box Recognized in the COPS Magic Quadrant

By Deepika Mala
TMCnet Contributor

Gartner (News - Alert), Inc., announced it has positioned Black Box Corporation -- a provider of voice communications, data infrastructure and product solutions -- in the Challengers quadrant of the Magic Quadrant for Communications Outsourcing and Professional Services North America.

Sixteen vendors of IT services are examined for business communications systems in North America by the COPS Magic Quadrant. Additionally, it serves as a guide for mid-size and large multinational companies to identify and evaluate vendors.

The IT services covered in this Magic Quadrant include maintenance and support, consulting, application development, integration and ongoing management of IT and related business processes.

Exclusive focus is provided by the COPS Magic Quadrant on IT services related to network service solutions and communications systems.

“Black Box’s (News - Alert) strategic vision includes aggressively growing our managed, professional, and outsourcing services. Our customers know Black Box offers a single-provider approach that adds tremendous value to their communications strategy and operations. We are honored to be recognized in the COPS Magic Quadrant and look forward to continued success in this segment,” Terry Blakemore, President and CEO of Black Box Network Services, commented.

A growing portfolio of managed and professional services including communications lifecycle services, hosted VoIP/Unified Communications (News - Alert) as a Service, disaster recovery, network performance management and monitoring, SIP trunking, staff augmentation and outsourcing is offered by Black Box.

Vendors’ ability to execute was considered as the evaluation criteria used for the COPS Magic Quadrant. The processes, methods, and procedures that enable providers to deliver these services as well as the completeness of vision surrounding market direction, innovation, customer needs, and competitive forces are examined by Gartner.

In related news, Black Box has been recognized as a Honda (News - Alert) 2010 Supplier of the Year.

The honor was awarded to suppliers in 12 categories and recognized safety, quality, cost, development, and management for Honda's Maintenance, Repair and Operational business areas.