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Timetrade Systems Introduces Industry-First Appointment Cloud Solution on SaaS Platform

By Madhubanti Rudra
TMCnet Contributor

Personal interaction with the customers can help businesses expand their client base and there is no doubt, customer appointments have been playing an important part in American business culture. No wonder, the markets for customer-driven online appointment scheduling solutions are growing worldwide. TimeTrade Systems (News - Alert) was founded with an aim to offer customer-centric companies a reliable and scalable platform for providing instantly confirmed appointments with millions of consumers, businesspeople and others who are increasingly turning to the Web as their principal destination to learn, buy, and receive service and support for products and services.

Since its founding a decade ago, TimeTrade Systems has grown to become one of the most renowned organizations for enterprise-class online appointment scheduling. Large organizations including Lowe’s, J. Crew, Quest Diagnostics, U.S. Department of Homeland Security, and Yale University have deployed TimeTrade to enable their customers to self-schedule appointments via their websites, through e-mail campaigns, and sales and service team interactions.

After establishing itself as a leader in the online appointment scheduling industry, TimeTrade Systems has recently unveiled the TimeTrade Appointment Cloud, the first appointment scheduling SaaS (News - Alert) platform. The company said that the launch was designed to meet the growing demand of enterprises for cloud-powered, high-throughput, instant appointment scheduling services and custom applications.

A key feature of TimeTrade’s Appointment Cloud relates to its capability of simultaneously linking in real time to large numbers of Microsoft (News - Alert) Outlook and Google Calendars to compile a rules-based availability inventory, then instantaneously offering and confirming appointments as part of inbound and outbound marketing and social network interactions.

The solution integrates the company’s Appointment CRM technology, which is already powering the company’s new SaaS product TimeTrade Workgroup Edition. The technology is also used to provide core services to its clients that include country’s some of the largest U.S. retailers and service companies including Best Buy, Charles Schwab, Coldwell Banker, and Sprint (News - Alert).

TimeTrade Appointment Cloud offers many other benefits as well. The solution is architected for rapid deployment, seamless integration with legacy systems, and managed scalability. These features allow the enterprises easily use Appointment Cloud services to build their own customer-facing applications or products, or to integrate TimeTrade Appointment Scheduling with their IT infrastructure, enterprise applications, and business processes.

“Customer appointments are the life blood of American business. TimeTrade lets companies move beyond the limitations of scheduling appointments through Web forms and outbound cold calls and phone tag (News - Alert) by harnessing the power of the cloud to deliver instant appointment scheduling capabilities that are fully integrated into a company’s current websites and CRM systems,” Gary Ambrosino, executive vice president and COO, TimeTrade Systems, said.