Hosted Call Center Featured Article

Autotask Announces 12-City International Road Show to Share Best Practices

Autotask Corporation, a provider of IT hosted management, recently announced the beginning of a 12-city international "Autotask IT Service Success Tour" designed to promote best practices among IT Service Providers worldwide. These Road shows will feature practical techniques for running and optimizing an IT services business. Starting off this month in Australia, the Autotask IT Service Success Tour will feature case studies, IT services management tips and real-world Autotask customer’s examples to improve service delivery, streamline billing, and boost over-all business productivity.

The Autotask Road show seating is available free-of-charge to qualified IT service and solution providers, VARs or technology dealers doing business throughout Australia and New Zealand.

Reinier Engelbrecht, service delivery manager of mid-size IT services business, Think IT Solutions, explained the positive impact of implementing Autotask all-in-one hosted software for upgrading their business processes. He said that the company was losing precious time in terms of days per month by manually inputting data into an external accounting program whereby each sheet had to be printed and individually entered. Also their tool provided limited reporting capability which added to the existing problems.

Appeased with the company’s instant productivity boost after Autotask implementation, Reiner said, “Getting up to speed with Autotask was hassle-free, beginning with a streamlined implementation process, followed by continued education through the full catalog of training videos and courses offered by Autotask Academy. Almost overnight, the business began to run easier. The service desk, projects, contracts, client information and reporting all became universally accessible from one central place.”

Autotask Corporation provides the world's leading hosted IT Business Management software designed with ITIL best practices specifically for VARs, MSPs, and other technology solution providers to help them boost business productivity. Having the longest and greatest cloud computing track-records, Autotask combines service desk, project management, dispatching, inventory and CRM into a single, hosted application, and includes integrated time-tracking, billing and reporting. The application is also regularly updated with new features and functions in the background to provide the users with the most advanced version of the software.

Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.

Edited by Marisa Torrieri