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Children's Progress Awarded for Customer Service

By Anuradha Shukla
TMCnet Contributor

NYC-based, award-winning educational technology company, Children’s Progress, won the award in the Customer Service category at the fifth annual New York Enterprise Report (NYER) Small Business Awards Gala. 

Children’s Progress has already bagged the award twice and notes that it landed top place for the Technology Best Practice Award in 2008. In 2010, it was among 12 other finalists in the Customer Service category and so this honor was achieved after a fairly competitive evaluation by the jury. Finalists for the NYER Small Business Awards are chosen from over 500,000 small businesses in the tri-state area. The jury chose the finalists based on their ability to demonstrate excellence in a particular area because this resulted in competitive advantages and long-term value.

The company’s flagship product, the Children's Progress Academic Assessment (CPAA) uses an MIT (News - Alert)-patented scaffolding structure to quickly pinpoint each student's strengths and weaknesses.

Caty McMahon, customer support manager of Children’s Progress, said in a statement that they believe that technology is a tool to be harnessed, but not at the expense of its clients or its high level of personal service.

Children’s Progress is offering a suite of internal customer support tools that can cut the number of steps required to complete a customer request, decrease the amount of time spent on executing a request, and also lower the possibility of errors through built-in “checks-and-balances.” By leveraging VoIP and proprietary software, said McMahon, they’ve created a support organization that is staffed with highly qualified professionals who understand the education landscape and the needs of its clients.

“I’m extremely proud of our wonderful customer support and technology teams,” said Kevin Greaney, CEO and co-founder of Children’s Progress, in a press release. “Our clients have historically reported a high satisfaction rate due to our helpful team and our ‘24-hours-or-less’ response time. Our quick, personalized customer support has always been our differentiating promise to clients and we’ll continue coming up with new ways to keep our support standards high.”