Outbound Call Center Featured Article

eFaucets.com Customer Call Center Location to Expand

By Calvin Azuri
TMCnet Contributor

eFaucets.com is one of the leading online retailers of faucets, sinks, fixtures and accessories for the bath and kitchen. The company recently announced the expansion of its Customer Service Center.

The parent company, eImprovement.com, LLC, announced that it has recently signed a lease for a 10,000 sq. ft. of office space in the Johnson Financial Center inorder to accommodate its significant growth over the last year.

In a press release, Michael Fox, COO, said, “We have seen a significant increase in our online sales growth over the past year in our flagship store for home improvement products. This has required the company to expand some of its operations, such as the call center, in order to meet the needs of its customers. The call center handles customer service calls from all eImprovement.com Network Stores customers, including eFaucets.com. This involves general customer service, maintenance of accounts, sales questions, live-chat support, returns and credits.”

The additional space became available in the company’s building and they immediately grabbed it when another tenant vacated. With the newly acquired space, the company now occupies two full floors of the building giving it the extra space to add staff and services.

Fox went on to say, “We were starting to hear some eFaucets complaints that our wait times were too long. Our goal is to improve our customer service offering so we can WOW our customers and provide outstanding service. We want to eliminate any and all eFaucet complaints. We are a past Bizrate “Circle of Excellence” Gold Honoree and want to maintain that level of service. We are recruiting for a variety of positions including customer service agents, pro sales reps, live chat agents and supervisory positions for day shift, night shifts and weekend shifts.”

Individuals who are interested in employment opportunities at eFaucets have several ways to apply, for a job. They can contact the company by e-mail jobs@efaucets.com, fax a resume to (262) 681-6070 or visit the eFaucets.com websites and use the contact page.

eFaucets.com is located in Racine, WI and is the award winning home improvement site and a member of the eImprovement.com Network of Stores. The company prides itself on Low Prices, Largest Selection, Free Shipping and Excellent customer service.