Outbound Call Center Featured Article

Alpine Access' Exceptional Growth Recognized Globally

By Mini Swamy
TMCnet Contributor

Alpine Access pioneered the virtual contact center model in 1998 to deliver high-quality customer service at a lower cost for brand-conscious companies and has achieved steady growth over the years. As validation of this fact, it announced that its revenue growth for 3Q 2010 increased by 30 percent over the previous year.

This is the fourth consecutive quarter that has witnessed double-digit expansion, and the revenue growth in 3Q 2010 represented the company's 14^th consecutive quarter of year-over-year revenue growth.

The consistent revenue growth has been attributed to adoption of the virtual call center model by Fortune 1000 companies. In the third quarter, which showed exceptional revenue growth, Alpine Access gained three global companies as clients, who chose the company's at-home agents to deliver quality customer service to customers.

Alpine Access was chosen by a Fortune 100 company to be its onshore service provider, while a Fortune 1000 organization outsourced technical support for its primary product line and a publicly traded financial services firm outsourced account management.

The company's success has garnered industry-wide recognition, earning the company numerous prestigious awards. Datamonitor's 2010 Black Book of Outsourcing report named “Alpine Access, the No. 1 Contact Center and CRM Outsourcer” globally for client satisfaction.

In addition, the company was also ranked as the 45th largest privately-owned company by the Denver Business Journal and was one of the fastest growing companies on the list. Finally, Alpine Access' three-year growth rate of 83 percent again earned it a spot on Inc. Magazine's annual ranking of the fastest-growing companies in the nation.  

"We founded the virtual call center model because we knew there was a better way to deliver quality customer service," said Christopher Carrington, CEO of Alpine Access. He further added that all the awards and recognition merely exemplified the fact that they were on the right track. Every day was a new one that would bring the company a little more closer to its goals.

The company's virtual call center model is a combination of talent and experience operating amidst sophisticated technology consistently bettering itself with every performance and exceeding its client's expectations. With state-of-the-art virtual recruiting, training and management systems, Alpine Access' home-based professionals provide high-quality outcomes across the entire customer life-cycle.