TMCnet LOGIN
Webinars
Outbound Call Center Featured Article
Texas Credit Union League, CO-OP Financial Offer CO-OP e-Commerce and Call Center Support
Together with CO-OP Financial Services, the Texas Credit Union League (TCUL) is offering CO-OP Mobile and CO-OP My Deposit e-commerce solutions, as well as CO-OP Member Center 24/7 call center support. Dick Ensweiler, president and CEO of Texas Credit Union League, said in a statement, “Our member credit unions are telling us that their own members are often seeking to access accounts through mobile banking and remote check imaging and depositing. And, they want 24 hour access to lending and account information via a live agent. There is a definitely a market demand for these services.”
Stan Hollen, president and CEO of CO-OP Financial Services reinforced the decision to partner with TCUL, stating, “Teaming with TCUL forwards our mutual goal of helping credit unions compete successfully against banks as primary financial institutions.”
TCUL, based near Dallas, has more than 500 member institutions and markets to more than 600 credit unions in Texas and Arkansas. CO-OP Mobile, for mobile banking, features a multi-mode platform supporting text banking, mobile Web browser and downloadable applications to supported mobile devices. CO-OP My Deposit, for remote check imaging and depositing, is currently available for member use and branch versions.
In recent news, the CO-OP Member Center plans to provide outbound call services to help credit unions with a variety of member services, including but not limited to, proactively capturing lending opportunities and supporting marketing campaigns.
Chief Operating Officer of CO-OP Member Center, Mark Chatfield, believes that outbound calling is a natural way for credit unions to grow their lending business. The CO-OP Member Center strategically offers two types of outbound call services: Outbound Interactive Voice Response (IVR) and Live Agent Calling.
Chatfield commented, “In addition, today credit unions need to be the first with a value proposition to their members, because they are always in jeopardy of going to another lender.”
Jaclyn Allard is a TMCnet copy editor. She most recently worked on the production team at Juran Institute, a quality consulting firm producing its own training and marketing materials. Previously, she interned at Curbstone Press, a nonprofit publishing press in Willimantic, CT, and fulfilled the role of Editor-in-Chief for the literature and arts journal published by the University of Connecticut. To read more of her articles, please visit her columnist page.
Edited by Jaclyn Allard
