Outbound Call Center Featured Article

Ness Technologies Wins Outsourcing Contract to Help Operate Leumi Card Outbound Call Center

By Anil Sharma
TMCnet Contributor

Leumi Card, Israel's second-largest credit company, awarded a three year outsourcing contract to Ness Technologies for help in operating its outbound call center.

Officials with Ness said that the company will operate Leumi Card's help desk center, located at Leumi Card's headquarters in Bnei Brak, near Tel Aviv, serving approximately 1,800 of Leumi Card's employees.

Company officials said that Ness will also provide field services to support Leumi Card's IT systems. Ness will operate according to a service level agreement (SLA).

As part of the contract, Ness will implement SysAid (News - Alert) Technologies' SysAid help desk and asset management platform, together with Consist Systems LTD, and will replace the existing system. Consist Systems represents SysAid Technologies in Israel.

"We selected Ness Technologies (News - Alert) because of its proven track record in providing high quality outsourcing services, including outsourced help desk services," said Asher Reshef, executive VP of IT with Leumi Card, in a statement.

Reshef said that as a large credit card issuer, the company sees customer service as the most important challenge, and it begins with a high internal service level. Smoothly functioning IT systems are an important component of the internal service level.

He said that the company believes that Ness, through its best practices outsourcing model, will help to maintain the company’s systems and improve the quality of internal service level.

"We are proud that we have been selected by Leumi Card, which is well known for the high quality service it provides to its customers and which it demands from its suppliers. Leumi Card's decision is a testament to our high standards and we are committed to provide the best service," said Effi Kotek, president of Ness Israel.

 Kotek said that this new contract further positions Ness as a key provider of IT services to the financial sector.

Ness Technologies is a global provider of IT and business services and solutions with specialized expertise in software product engineering; and system integration, application development, consulting and software distribution.