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Convergys Recognized for CRM Solutions, Call Center Services

Convergys Corporation, a major player in relationship management, was named the “Best CRM Solution Provider” and “Best Outsourcing Call Center Service Provider” for 2010 by the China IP Communications Award Committee.

Owing to its expertise in relationship technology management and its holistic approach to superior customer solutions, Convergys (News - Alert) has been honored with these awards by CIPCA. Convergys accepted the awards at the China Enterprise Communications Conference in Shanghai.

Following a voting round on the official award website that attracted 60,000 votes, Convergys won the prestigious awards in the Call Center category. An expert panel of industry judges evaluated the top three companies in each category, leading to Convergys’ double win.

“It is an honor to be recognized by our industry peers and we are privileged to be chosen as the recipients of these two major awards,” said Benjamin Hart, Convergys’ managing director of relationship technology management for Asia Pacific, in a press release. 

“Convergys helps its clients create and maintain stronger, more profitable, and more sustainable customer relationships by providing technology solutions for each stage of the customer relationship lifecycle. The award committee undoubtedly recognized that Convergys offers a range of Intelligent Interaction Solutions, including voice self-service, and real-time decisioning, to increase customer loyalty, deliver a more intuitive and personalized interaction, manage customer credits, and facilitate bill collections, just to name a few. We thank the award committee for this outstanding recognition,” said Hart.

For over 30 years, Convergys has been helping companies optimize the value of their customer relationships. To provide solutions that balance customer satisfaction with cost effectiveness, the industry-leading technologies and services of the company take advantage of this experience.

In related news, Convergys Corp announced the worldwide availability of Convergys Smart Rating and Billing Manager 5.0, which provides communications and utilities companies with advanced credit management and is part of Convergys Smart Suite of BSS Solutions.

Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf