Outbound Call Center Featured Article

Apptis Awarded EPA Call Center Task Order

By Rahul Arora
TMCnet Contributor

Apptis, Inc., a leading provider of essential IT and communications services to key defense and civilian agencies, has been awarded the EPA Call Center Task Order under the ITS-EPA II Blanket Purchase Agreement. The contract is for one year and has five one-year options.

Under the agreement, Apptis will be responsible for providing ITIL-aligned Single Point of Contact (SPOC) call center support for EPA employees, state organizations, universities, and the public through multi-channel contacts. Apptis will provide all infrastructure, staff, and award-winning metrics to enhance the support capabilities of this essential customer.

Apptis is part of the team responsible for the daily operations of the EPA Call Center as a primary partner to CGI (News - Alert). This award continues Apptis’ support of the EPA in their mission of protecting human health and the environment. Apptis, in support of the EPA Call Center work, was part of the team awarded the 2008 Government Customer Support Excellence Award for Overall Excellence. The company is expected to deliver similar sort of performance this time as well.

“Apptis is pleased to continue our support of the EPA’s mission and objectives,” said Skip Nowland, president and COO of Apptis, in a recent press release. Nowland added that the organization is honored to win the recomplete of this key contract in the core call center competency area.

Delivering mission-critical IT and communication solutions to federal agencies for over 20 years, Apptis holds core capabilities include Software & System Engineering, Enterprise Management, Network Engineering, Information Assurance, and Program Management.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Tammy Wolf