Outbound Call Center Featured Article

Drishti Deploys Ameyo IPCC at Shell Transource

By Rahul Arora
TMCnet Contributor

Drishti-Soft Solutions Pvt. Ltd., an innovator of communications technologies for next-generation enterprises, has deployed Ameyo IPCC at Shell Transource to power the company's critical domestic processes.

One of the leading BPOs in India, Shell Transource has country's leading banks, NBFCs and telecom sectors as premium clients. The company required an industry-grade robust technology solution that can help them meet the stringent quality needs of such clients. "Shell Transource is a premiere customer for Drishti. Personally I take this case as a big achievement since the quality standards expected from the Shell Transource team were nothing less than the very best,” said Says Girisha R, Area Sales Manager, Drishti-Soft, in a statement.

He added, “In fact, the team was skeptical initially about the brand and whether we would be able to deliver. They had started domestic operations on their previous solutions but were looking for a solution that can deliver better in challenging domestic markets. The team evaluated Ameyo on the same platform as their existing industry-leading solutions and found it to be perfect for their processes and chose Ameyo for three locations simultaneously." With competition becoming cut-throat in Domestic BPO environment in India, many companies are looking to reduce costs while simultaneously adding value to their services. Working in the same direction, Shell Transource was looking for a robust solution platform that could map to the business requirements in minimum time. With Ameyo IPCC, Shell Transource now has a complete customer interaction management capability solution with a powerful outbound dialing module that increases the contact rates significantly.

Amyo’s self-described service oriented and modular architecture support process-specific customizations and maps to the dynamic process of the call center. Moreover, the user-friendly Ameyo also provides for quick acceptance among the different system users. Ameyo particularly scored for the time of delivery and the overall solution costs that were much lower than the other industry-grade solutions Shell Transource was applying. "We were particularly impressed by the easy management of Ameyo, S Sakthivel Murugan, AGM-IT, Shell Transource. “The solution simplifies complex operations and management processes. The user interfaces have been designed from the end-user perspective and function rapidly. We look forward to exploring the solution capabilities further by integrating email and web facilities to value-add to our service delivery. Drishti's team was adept to understand and match our requirement."

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.