Outbound Call Center Featured Article

Call Center Service Provider FaithCallCenter Expands Call Center Offering

By Carolyn J Dawson
TMCnet Contributor

FaithCallCenter, a leading call center services, data entry services, virtual assistant services and software development provider, has recently announced that it has now increased its call center offerings to include a multilingual contact center. By outsourcing to call centers, organizations can expect swift responses, cost saving, and precise solutions to issues.

The move was made in order to address the increasing needs of non-English-speaking outsourcing market segments such as Japan, Germany and France. India is making major progress by being able to provide such multilingual call centers to clients around the world.

A multilingual call center will cater to the global market, and inbound calls will be handled by trained operators or customer service representatives who will respond to the customers' calls in a professional manner. Like any other typical outsourcing center, these centers will also be open 24 hours a day and 7 days a week and the calls will be answered in the client’s name and messages and protocol is followed according to the set stipulations.

The call center with proper support can help improve customer service and increase sales revenue by creating positive customer experiences. With rising need for multilingual call centers, Indian companies and educational institutions have begun formal training to impart non-English language skills to the human resource.

Indian companies have become the most sought after potential vendors for multilingual outsourcing jobs, owing to cost benefits, taking initiatives and availability of versatile human resources with language skills.

In a press release, a Senior Executive of FaithCallCenter, said, “Speaking about the service, with the expansion of the European Union & lot of east European countries joining the ITES revolution, there is a great demand for European Languages call centers which will operate not just in English but in many languages notably German, French as well as Spanish, and East European languages. We have introduced multilingual call center services to position ourselves in this segment.”

FaithCallCenter, provides Call Center Services which includes, Inbound Services, Outbound Services, Technical Helpdesk Services, Telemarketing Services, Computer-aided Telephone, Disaster Recovery Services, E-mail Support Services, Chat Support Services, Data Validation Services, Virtual Assistant Services, and Multilingual Call Center Services; Data Entry services; Virtual Assistant services; and Software Services including Custom Software Development, Software Testing Services, Maintenance Services, and Product Development Services.