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Cycle30 Completes Cable Conversion with Billing Platform

By Anamika Singh
TMCnet Contributor

Comverse, a provider of billing and active customer management solutions, and Cycle30, a wholly owned subsidiary of General Communication Inc. (GCI (News - Alert)) , announced that the cable TV services provided by Alaska's largest telecommunications and cable provider have been converted to Cycle30's hosted billing platform, powered by Comverse (News - Alert) BSS.

The cable conversion completes the migration of all of GCI's consumer services, cable, wireless, wireline and Internet to Cycle30's hosted order-to-cash solution, based on Comverse BSS, and allows the decommissioning of a legacy system. The fully converged approach allows GCI to support interaction opportunities. The Comverse-based platform offers improved customer experience, better control, and more choice.  

"GCI is pleased with how efficiently the BSS conversion project was executed from start to finish," stated Ron Duncan, CEO of GCI in a company press release.

"By managing all of its services – including cable – with a modern, hosted order-to-cash platform, GCI is better positioned for future growth," commented Jim Dunlap, president of Cycle30. "A converged billing platform will empower GCI to bring new products to market in record time and deliver even greater levels of personalized service to customers."

"Leveraging Comverse BSS capabilities, we believe that Cycle30 can enable mid-tier service providers throughout North America to revitalize the end-customer experience while boosting business performance," added Dunlap. "Having a proven business partner who has already been there enables operators to focus on their customers while we deliver powerful, flexible order-to-cash services to optimize their revenue and customer satisfaction together."

"In today's complex multi-play environment, Comverse BSS, reinforced by Comverse Professional Services, is the key asset in enabling operators to realize significant cost savings, drive revenue, and enable growth," said Garrison Macri, SVP North America at Comverse. "Whether it is for wireline, wireless, Internet services or cable, Comverse BSS provides a robust, flexible and reliable solution for any provider."

Operators need to focus on acquiring and retaining customers and delivering service. Operations rely on accurate, timely revenue assurance. From the moment of customer contact and order, the Cycle30 platform supports operation by managing and accounting for the revenue associated with products and services, all the way through invoicing, reconciliation and collections.

At the start of interaction with customers, Cycle30 provides connections for core sales activities such as channel sales and retail commission tracking.