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Voice2Phone Releases Auto Dialer, Eases Phone Surveys, Reminders

By David Sims
TMCnet Contributing Editor

From Bellevue, Washington comes news that Voice2Phone, a developer of communication software, has release?dits Auto Dialer tool. 

Company officials say the product "automates the process of broadcasting voice message by phone making it easier to perform phone surveys, send voice notifications or reminders to clients." It's being pitched to those looking for mass phone notification, customer surveys and reminders with virtually endless number of possible applications.

The product is automatic phone broadcasting software, which works "both via VoIP service providers and through hardware PBX (News - Alert) systems," company officials say, "or via software PBX including Asterisk." What it does is basically take a list of phone numbers and dial all of them simultaneously (or one by one, depending on the VoIP provider) playing the pre-recorded message to the line and recording an answer if needed.

Company officials say because of the flexible configuration, Auto Dialer can "detect and handle answering machines and voicemail boxes" as well, since it "stays on line and waits until the respondent will be ready to receive the voice message." It can record the voice answer and the keys pressed on the phone, which makes life much easier for phone surveys.

And it's actually pretty easy to operate. Follow the steps of the configuration Wizard to set up VoIP providers settings, record an audio message to be replayed to the line, and import a list of phone numbers. ?-released predictive dialer tool from Voice2Phone now allows for accuracy and efficiency when handling high call volume and performing phone surveys. The new tool is able to detect and handle answering machines and voicemail boxes, as well as stay on the line and wait until the respondent is ready to receive the message.

TMC's (News - Alert) Juliana Kenny reported that a recently

As an automatic phone broadcasting software, predictive dialing helps organizations process calls in a more efficient manner while saving costs on agent performance and customer relationship management.