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T-Mobile UK Deploys Omnivex Software Within its Call Centers in UK

Omnivex Corporation, Microsoft (News - Alert) Gold Certified Partner and provider of enterprise software for digital signage networks, recently announced that British cellular telecommunications provider T-Mobile UK is using Omnivex software within its call centers in the United Kingdom. The system displays the current RAG status view of the call center metrics in addition to other important information.

T-Mobile (News - Alert) UK was seeking a solution through which it could communicate a wide range of information in varied formats to its customer support staff in its call centers in the United Kingdom. Moroever, it was also looking to utilize the digital signage to improve the working environment for their customer support staff as a whole. They selected Omnivex software to manage the digital signage system, which consists of 33 large format digital displays within each of the three call center locations.

"Omnivex software was able to display a varied format of data in a way that T-Mobile UK deemed key in its customer support staff providing the correct levels of customer satisfaction to its customers,” said Dan Phillpot, video communication specialist at proAV, one of Europe’s foremost providers of integrated audio visual solutions.

With call center digital signage, T-Mobile UK is able to provide excellent levels of service to its customers, while also improving the working environment for its employees. The system is essential for providing customer critical information that enables its customer support staff to provide an excellent customer experience which results in increased customer satisfaction.

T-Mobile UK is a part of Everything Everywhere Limited, which serves almost 28 million people and is the United Kingdom’s biggest mobile communications company. Everything Everywhere Limited recently entered a major carrier partnership with Vringo (News - Alert) a provider of video ringtones and personalization solutions for mobile devices. As per this new partnership agreement, Vringo’s video ringtone service will be made available to a combined customer base of over 30 million customers. Initially, Vringo launch will be for Orange (News - Alert) UK customers only.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell