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Virtuoso Sourcing Installs Latitude Software Debt Collection Solution

By Nathesh
TMCnet Contributor

Virtuoso Sourcing Group, a provider of outsourced ARM (News - Alert) solutions, recently deployed the debt collection solution from Latitude Software, an Interactive Intelligence company that provides debt collection software and services.

The Latitude product suite is supposedly built using the latest Microsoft .NET (News - Alert) development tools and Microsoft SQL server database technologies. Virtuoso deployed the Latitude Center which is a core application of the Latitude Software product suite and a powerful debt collection and recovery solution that's capable of managing all of users’ pre- and post-charge-off accounts and their entire collection workflow processes. It also includes functionality for tracking goals and performance to help improve agent productivity.

Virtuoso acknowledged that the hosted Latitude software suite offers superior customer service. Latitude’s open, Windows-based architecture has enabled Virtuoso to do its own programming and in-depth analysis so it can flexibly modify services. Clients can be provided with customized reports and the ability to view their data to see the progress while collections are being made. Now Virtuoso will also be able to support all of the company’s agents located across its two Denver sites.

Virtuoso’s CEO Judy La Spada asserted that the Latitude solution came highly recommended by industry peers. Upon review, it was immediately clear that the solution was created by people who have worked in their industry and have been in their shoes.

Some of the features and benefits of the Latitude Center solution are: Document Imaging, which allows pictures to be saved at the account level and attached to accounts; Import/Export Tool, for importing and exporting data faster and more cost effectively; Real-Time Credit Card & ACH, which provides collectors with immediate authorization of a credit card payment, and Goal Tracking, in which objectives can be charted at the collector and client levels.

Recently, Alpha Recovery also deployed the hosted debt collection solution from Latitude Software.