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Lenovo Care Premium Support Services for Consumers is Now Available

By Calvin Azuri
TMCnet Contributor

Lenovo recently announced Lenovo (News - Alert) Care Premium Support Services, which is a new support solution for consumers and small businesses that goes beyond basic PC hardware assistance. The new service will also support home network set up, operating system upgrades and browser troubleshooting, among other activities. Lenovo has created this service after analyzing the most common issues cited in customer feedback to Lenovo’s support centers. This premier service will now focus on the initial set-up through the entire lifecycle of Lenovo’s PC products and the related digital home environment.

In a release, Bill DeLong, vice president of services for mature markets at Lenovo said that, “We know most customers first turn to PC-makers for help with any kind of PC question including issues with hardware, software and connectivity. In response, we created Lenovo Care Premium Support Services to extend our level of support and meet their needs on the first call. We are the experts on Lenovo products, so our support technicians can more quickly solve issues and get customers enjoying their PC and digital home experience.”

In related news, Lenovo announced the ThinkCentre M91p desktop designed to give large businesses the highest levels of performance, security and manageability. Available in tower, small form factor and eco small form factor versions, the desktop is designed for speed and performance with technologies including SATA III, USB 3.0, Lenovo Enhanced Experience 2.0 and support for four monitors as well as security and manageability with the latest Intel (News - Alert) Core vPro processors.

"We've packed the new ThinkCentre M91p desktop with the latest performance technologies, like Intel Turbo Boost Technology 2.0, to give users and IT departments a noticeable difference in the way they work," said Tom Shell, vice president of ThinkCentre Desktop marketing at Lenovo. "Now PC users can quickly open and save data, view graphics and video faster and stream work across four monitors."