Outbound Call Center Featured Article

UTOPY Inks Reseller Agreement with Veridian Solutions to Cover Australia and New Zealand

By Shamila Janakiraman
TMCnet Contributor

Veridian Solutions has inked a reseller agreement with UTOPY, Inc., a provider of voice of the customer and performance optimization solutions powered by speech analytics.

Veridian is a fast growing contact center vendor in Australia and New Zealand. Veridian has chosen UTOPY (News - Alert) as its preferred provider owing to UTOPY’s full suite of extremely accurate speech analytics-driven applications.

Veridian provides a comprehensive suite of services for organizations with contact center and service management requirements. Veridian offers consultancy, architecture and ongoing support services for busy contact center environments. The company serves industry sectors encompassing banks, insurance, manufacturing, transportation, government and customer service industries.

According to UTOPY officials, the company’s solutions are instrumental in optimizing contact center performance and monitoring the voice of the customer. UTOPY’s Speech Analytics solutions have the ability to recognize and analyze 54 different languages and dialects that are most accurate and complete when analyzing languages and dialects other than American English.

Jason Hewett, general manager of Veridian Solutions, said in a release, “Veridian is excited to have chosen UTOPY and their best-of-breed applications. Our extensive experience in contact centers in general and with Speech Analytics in particular presents no doubt in our minds that UTOPY’s suite of products and solutions is the best selection available on the market and will nicely complement our existing service offerings.”

“We are thrilled to have expanded into the Australian marketplace and to have forged a partnership with such a well respected service provider. We look forward to developing a positive working relationship with Veridian and we are eager to share our industry leading applications within this region,” said Roy Twersky, president and CEO, UTOPY.

UTOPY specializes in offering Voice of the Customer and Contact Center Performance Optimization solutions powered by Speech Analytics. UTOPY’s contact center business applications are completely driven by Speech Analytics which ensures quick returns on investment.

In related news, TMCnet revealed that UTOPY OutPerform 6.0, a contact center performance optimization solution, was built on UTOPY’s SpeechMiner 6.0 a speech analytics-driven coaching and performance management solution