Outbound Call Center Featured Article

Get International Toll-Free Service Over Skype Using Ameyo Call Center Software

By Carolyn J Dawson
TMCnet Contributor

Drishti-Soft, an innovator of contact center software and enterprise communications applications, has recently announced the availability of Ameyo for Skype (News - Alert). Ameyo is Drishti-Soft’s call center software, which will now be connected with Skype to enable a full-featured contact center with Ameyo, in addition to an international toll free communication platform through Skype.

Skype is currently the largest international VoIP communication service.

In a release, the Vice President of Business Development, Drishti-Soft, Sachin Bhatia, said, "Smartphones have allowed services like Skype to be always accessible. With a tight interoperability between Skype and Ameyo, a customer support center running on Ameyo opens its lines to 6.6 million Skype users across the globe. The inbound calls can directly land on Ameyo's customized IVRS and then be routed to the customer service representatives as per requirement. All customer interactions thus occurring can be logged and treated like your usual calls complete with reporting and call analysis for each. We believe this will bring customer friendly enterprises closer to their customers at lower costs."

Customer support centers provide a unique platform wherein the customers can voice their problems and expect appropriate solutions to the same. The skypeID enables the users to dial their contacts, make voice calls, send instant messages or even conduct video calls. Skype required a customer care center which can provide effective support service. By partnering with Drishti-Soft, Skype will be able to unify the multi-channel contact with advanced contact center technology so that enterprises can manage and control their customer interactions for enhanced service delivery.

Drishti-Soft’s Ameyo, an end-to-end communication suite, combines predictive dialling, interactive voice response, automatic call distribution, interactions logging, quality monitoring, reporting and analysis. Ameyo also includes more advanced functionalities which enable enterprises to manage mass-scale customer interactions easily.

Ameyo call center solution has gained recognition of the industry by providing support to technology infrastructures with flexible and scalable solutions to match growing business requirements. Under the terms of the agreement, Ameyo’s call center software will provide international toll-free service with Skype access with a fully featured customer support center.

Drishti-Soft Solutions’ communications technologies for next-generation enterprises, enables them to dynamically manage their Business Processes as well as allow customers to benefit in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.