Outbound Call Center Featured Article

Skype Facility Now Available on Ameyo Software

By Jayashree Adkoli
TMCnet Contributor

Customer support centers are established to address customers problems via written or voice communication. Many customer support centers only support voice and written communication. Offering video call facility to customers, through customer support centers, helps companies to provide more effective support service.

In an effort to provide video calling facility to customers, Drishti-Soft, a provider of communications technologies for next-generation enterprises, announced that it is has integrated Skype VOIP communication service in to its Ameyo Call Center Software.

According to Drishti-Soft, Ameyo is an all-in-one call center solution that can manage mass-scale customer interactions. Unifying multi-channel contact with advanced contact center technology, this communication suite integrates predictive dialing, interactive voice response, automatic call distribution, interactions logging, quality monitoring, reporting and analysis and more advanced functionalities.

By integrating Skype (News - Alert) into its Ameyo Call Center Software, Drishti is able to provide a full-featured customer support center with an international toll-free Skype access. Users can have a voice call, a video call or send an instant message to the customer care center representative with a skypeID.

With the help of latest Ameyo Call Center Software featuring Skype, enterprise businesses will be able to turn their customer care/ support center into a full-featured contact center along with an international toll free communication platform.

In a press release, Sachin Bhatia, VP business development, Drishti-Soft, said, "Smartphones have allowed services like Skype to be always accessible. With a tight interoperability between Skype and Ameyo, a customer support center running on Ameyo opens its lines to 6.6 million Skype users across the globe.”

Bhatia added, “The inbound calls can directly land on Ameyo's customized IVRS and then be routed to the customer service representatives as per requirement. All customer interactions thus occurring can be logged and treated like your usual calls complete with reporting and call analysis for each. We believe this will bring customer friendly enterprises closer to their customers at lower costs."

Last year, Drishti-Soft had added supervisor dashboard to its Ameyo contact center solution, which can track all key call center data and presents it in graphical form.