Outbound Call Center Featured Article

Sitel Makes Global Outsourcing 100 List

By Rahul Arora
TMCnet Contributor

For the sixth straight year, global customer care outsourcing provider Sitel has been included in the Global Outsourcing 100 list, a ranking that recognizes world’s best outsourcing service providers and advisors.

“It is truly an honor to be once again recognized as a proven leader of The Global Outsourcing 100,” said Bert Quintana, president of Sitel, in a press release. “This distinction defines our commitment to provide our clients with the best possible Return on Customer Investment and to add value through innovation, proactive communication and consistent performance across the globe.”

The Global Outsourcing 100 list is prepared by an independent judging panel organized by International Association of Outsourcing Professionals (IAOP), the global, standard-setting organization and advocate for the outsourcing profession. The panel was pleasantly surprised to see the number of applicants and said the figure clearly indicates growing strength of the outsourcing industry.

“Revenue data supplied by applicants for The Global Outsourcing 100 shows the size and strength of the outsourcing industry. Outsourcing is enjoying strong growth and companies are outsourcing more of their operations than ever before,” said IAOP Chairman Michael Corbett, also chair of the judges’ panel, in a press release.

The judging panel came to a conclusion that Sitel stand tall on four crucial parameters viz. size and growth, customer references, organizational competencies and management capabilities.

The relative rankings, selection process details and company strengths will be published in a special advertising feature, produced by IAOP, in the May 23 Fortune 500 issue of FORTUNE magazine.

Recently, Reckitt Benckiser consolidated European contact centre activity, with the Portuguese market managed from Sitel's Kingston office. 

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Charles West