Outbound Call Center Featured Article

Indosoft Solution Offers Enhanced Customer Retention Features

By Raju Shanbhag
TMCnet Contributor

Indosoft, a provider of call center software for Asterisk (News - Alert), has announced the general availability of improved customer retention feature sets.

Indosoft (News - Alert) call center software Q-Suite is a multi-tenant, Web-based, next-generation contact center solution for Asterisk. It offers a Web-based agent interface as well as .NET (News - Alert)-based API.

Apart from the ability to implement and follow tighter program guidelines, this enhancement of Q-Suite provides other advantages such as sophisticated list management options, the ability to store and call multiple phone contacts per customer account, and effective list penetration capabilities, the company stated in a press release.

“Most companies are organized for customer acquisition and are recognizing the enormous value of customer retention," says Stephen Ray, director of ACD Product Development at Indosoft. "With the growth and proliferation of e-commerce, customer retention programs are generally driven by contact centers. Successful retention programs are demanding and call center managers rely upon the flexibility and overall capability of their contact center technology in order to deliver personal, effective customer retention services.”

Offering real customer retention solutions to contact centers seeking to use Asterisk as their IP telephony platform, these new features are available as standard features within Q-Suite. Offering a cost-effective path to both IP telephony and high-end call center functionality, Q-Suite on Asterisk is a powerful contact center technology solution. While Q-Suite delivers essential call center ACD features out-of-the-box, as well as advanced next-generation features for contact centers, Asterisk provides instant IP telephony capabilities along with TDM PRI (T1/E1) and a rich PBX (News - Alert).

Recently, the company upgraded its predictive dialer technology based on open source Asterisk. Predictive Dialers are used by outbound call centers in order to keep their call center agents talking on the phone constantly. The company’s predictive dialer technology is designed to be compliant with strict FCC (News - Alert), United States and the CRTC, Canada guidelines so that the predictive dialer drops less than 3 percent of the total number of calls connected, excluding answering machines.