Outbound Call Center Featured Article

ECT Selected by Major European Network Provider for Broader IVR

By Juliana Kenny
TMCnet Web Editor

As a vendor of complete solutions for value-added services in the multimedia, IVR, and voice domain, European Computer Telecoms (ECT) enables new cloud-based contact center products to integrate effectively with network providers. A provider yet unnamed has chosen ECT’s INtellECT Next-Generation Intelligent Network with its effective Network-Based Contact Center to facilitate the incorporation of cloud-based products into its network.

The unannounced company is a major European network provider that services organization in several countries and metropolitan areas all over the world including midsize businesses and wholesales customers. With the integration of ECT’s effective Network-Based Contact Center, the network provider will be able to integrate B2B products such as network-based IVR, skill-based routing, and automatic call distribution with speech recognition, and other IVR services including text-to-speech.

Reinier Meuwissen, vice president NTS (News - Alert), Inbound and Contact Center Solutions at ECT, stated, “We are very proud that this important provider of telecommunications and IT services has chosen our solution. Their business customers will soon be able to implement sophisticated contact centers on demand with web-based agent and manager workplaces.”

The solution from ECT will provide a complete, turnkey solution with all platform components as well as migration of existing services from legacy platforms for the European provider. The provider will then be able to incorporate further integration with IVR services and solutions while taking advantage of ECT’s support.

Meuwissen continued, "More importantly, as the underlying technology is located in the network, this is a truly cloud-based solution allowing businesses to avoid costly enterprise call center equipment."

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Jennifer Russell