Outbound Call Center Featured Article

Acqueon Technologies Releases New Communications and Notifications Management Application

By Deepika Mala
TMCnet Contributor

Acqueon Technologies, Inc., a premier product specialist in customer interaction management, has introduced ProActive Reach, new communications and notifications management application.

ProActive Reach is a software application that helps organizations to quickly and efficiently communicate with large groups of employees, customers or other groups of corporate stakeholders.

A new level of customer service is provided by ProActive Reach to an organization's stakeholders, through tailored messaging, specialized account messaging and disseminating emergency information appropriately.

Organizations, with the help of ProActive Reach’s easy to use message monitoring tools, are allowed to decrease the cost of reaching customers and improve the quality and consistency of the information provided.

"Acqueon's products target emerging as well as mature markets. While these products enable easy acquisition and adoption of relevant communication or contact center technologies in emerging markets, they enhance the effectiveness and efficiency of existing infrastructure in mature markets," said Julie D. Burroughs, vice president of Sales & Business Development, Acqueon Technologies, in a press release. "ProActive Reach is one such product that substantially improves the level of customer service an organization provides to its corporate stakeholders and easily integrates into almost any corporate environment."

Compatible with most premise or hosted corporate communication networks, ProActive Reach provides automated message management, flexible list management and the ability to increase contact success through email and SMS. Organizations are then able to organize communications data instantly and respond strategically.

ProActive Reach is suitable for organizations with or without contact centers. The app helps these organizations to enhance their ability to increase the effectiveness of their outbound reach or consolidate outbound applications into one multi-purpose platform.