Outbound Call Center Featured Article

IVR Technology Group Unveils iCall to Streamline Automated Outbound Call Processing

By Rajani Baburajan
TMCnet Contributor

IVR Technology Group, a provider of intelligent voice response services and solutions, announced the launch of iCall (News - Alert), a feature-rich, streamlined approach to automated outbound call processing.

Leveraging the new system’s features, customers can enjoy an easy to use setup and controls along with robust reporting. The new system is designed to allow quick startup and instant process. Customers are expected to benefit as iCall is a suitable solution for both small and large applications.

The totally revamped iCall will provide both self service and full service options. With self service, a user can set up, run and monitor their calling campaigns. Full service allows IVR Technology Group to layer in technology including variable scripting for each call made.

“Because iCall is a virtual hosted application, there is no need for internal equipment or telephone lines / resources. The recorded message can be tuned to deliver a different message to a live pick up or an answering machine pick up,” Mike Byrne, president of IVR Technology Group, in a  statement.

“Each call provides a message delivery that is consistent and pleasant plus the ability to transfer the called party to a live agent. Further, iCall is more secure and less prone to human error in terms of message delivery and communicating important factual information,” Byrne added.

iCall is always available, online and ready to use. It is also capable of handling very small and very large programs, allowing even the small sized business access to technology.

IVR Technology Group designed Call to stress industry best practice and legal compliance in terms of using automated outbound. Customers can ensure that their operating cost is lower using automated outbound. Most of its clients enjoy over 60 percent reduction in operating expenses, as compared to using live agent calling.

Recently, IVR Technology Group deployed pre- and post-call applications to help teleservice operations collect non-bias feedback based on customer interaction with their agents and overall contact satisfaction.