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UAE's Abu Dhabi Commercial Bank Opens All-Woman Call Center

By Tracey E. Schelmetic
TMCnet Contributor

United Arab Emirates-based Abu Dhabi Commercial Bank (ADCB) has announced the launch of its Al Ain call center. Not really big news? This contact center is bound to be a little different. The center will be entirely staffed and run by Emirati women. The women-only call center in Al Ain comes as a realization of the bank's strategy to “employ and empower UAE nationals and to magnify the vital role of the Emirati women in society,” said the bank in a statement.

ADCB was incorporated in July 1985 as a public joint stock company in the Emirate of Abu Dhabi, United Arab Emirates. ADCB's authorized and issued share capital is currently Dhs 4.81 billion (about $1.3 billion U.S. dollars). ADCB is owned 64.8 percent by the Abu Dhabi Government through the Abu Dhabi Investment Council. Its shares are traded on the Abu Dhabi Securities Market.

As of December 31, 2010, ADCB's total assets were approximately Dhs 178.271 billion ($48.5 billion U.S. dollars). As at the same date, its capital adequacy ratio was 16.65 percent. Also as of December 31, 2010, ADCB employed over 3,824 people from 48 nationalities, serving approximately 550,000 retail customers and over 23,000 wholesale clients in 47 branches in the UAE and two branches in India.

ADCB is a full-service commercial bank which offers a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency, derivative, Islamic products, project finance and property management services.