Outbound Call Center Featured Article

Syntellect a Sponsor at UK Call Centre Management Association Awards

By Calvin Azuri
TMCnet Contributor

Enghouse Systems Limited’s, wholly owned subsidiary Syntellect (News - Alert) Inc., is a global leaders in contact center and telephony self-service software solutions. The company recently announced that it will sponsor the UK Call Centre Management Association (CCMA) Support Manager of the Year Award for 2011. At CCMA's sixteenth annual Awards Gala dinner on the May 12, 2011 at the Palace Hotel in Manchester, the winner of this prestigious award will be announced.

These Awards will recognize best practices, reward innovation and promote excellence within the contact and call center industry. These CCMA awards recognize outstanding performance by managers and supervisors of contact centers, helpdesks and customer service organizations throughout the UK. Syntellect's extensive solutions are specifically designed to help customers achieve the best mix of automated and live assistance service with the ability to quickly adapt to changing needs and conditions.

In a release, Andy Clune, Managing Director at Syntellect said that "The CCMA awards are the pinnacle of the contact centre industry's calendar and we are proud to be invited to sponsor this prestigious event. We have been providing solutions to organizations that value customer service and the customer experience for over 20 years, which is why we feel it is so important to honor the individuals who go the extra mile for their organizations and their customers."

Syntellect is extremely proud to be supporting the CCMA Awards which have a strong focus on supporting service excellence. These awards reflects Syntellect's focus to develop innovative solutions that deliver an optimal customer experience.

Ann-Marie Stagg, Chair of the CCMA said that "Syntellect has a recognized pedigree in the contact centre industry so the Call Centre Management Association (UK) are extremely excited that they are sponsoring the award category for Support Manager of the Year. This award recognizes the dedication and immense contribution that support managers provide organizations across the UK, and it is a great opportunity for Syntellect to give them the industry recognition that they deserve."