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DYXnet Launches Online Housekeeping Service for China's Thriving Online Retail Sector

By Madhubanti Rudra
TMCnet Contributor

In response to dramatic growth of online retail industry in China, DYXnet, Greater China's leading ICT service provider, recently launched eShopKeeper online housekeeping service. As a part of the company’s Contact Centre Outsourcing services portfolio, eShopKeeper will provide online retailers with quality customer services, both before and after sale, artwork support and many more.

Online shopping is in the peak of its popularity in China and online retail industry has huge market potentials. According to the information released by China Internet Information Centre (CNNIC), as of the end of December 2010, the number of netizens in China reached 457 million, and online shopping is the fastest growing Internet application and is expected to reach RMB523.1 billion.

The report said that the online retail market will move toward diversification, large-scale, branding and become platform-based in the upcoming days. In the press release, DYXnet explained that the new service is targeted at this thriving online retail market.  The company claimed that by eliminating the need for hiring and training customer care employees, the new housekeeping service will help these retailers lower costs while enhancing customer service quality and flexibility.

The company announced that the service will be provided through the company’s professionally trained, experienced customer service teams. The Customer service staff will use hotline as well as online tools such as, QQ, MSN, and Tao Bao Wang Wang to communicate with buyers directly. The service will cover all aspects of e-transactions starting with inventory check, sale and delivery, as well as evaluation and management.

“As the development of e-commerce penetrates into many areas today, comprehensive customer service plays a key role for the success of e-commerce. Due to the lack of comprehensive and professional customer service quality, many customers often encounter unpleasant online shopping experience, reducing their repeat purchase rate. DYXnet's eShopKeeper online housekeeping service helps online retailers to provide quality customer service and lower their costs, empowering them with a competitive edge in such fierce market competition of online shops,” Lap Man, founder and CEO of DYXnet stated in the release.

DYXnet was appointed by the Hong Kong Trade Development Council as the Official Internet Service Provider for the 7th International Information Communication Technology Expo 2010 (ICT Expo 2010), which was held from April 13-16 at the Hong Kong Convention and Exhibition Center.